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3.0
Rated 3.0 out of 5 stars
Based on 2 reviews
Total 5 star reviews: 1 Total 4 star reviews: 0 Total 3 star reviews: 0 Total 2 star reviews: 0 Total 1 star reviews: 1
50%would recommend this product
SizingRated -1.0 on a scale of minus 2 to 2
2 reviews
  • CJ
    Caleb J. W.
    Verified Buyer
    I recommend this product
    Product Standouts High Quality, Real Leather Smell
    Rated 5 out of 5 stars
    Yesterday
    Chelsea boots

    I love these boots. They take time to loosen up and get comfortable but have been great since

    SizingRated -2.0 on a scale of minus 2 to 2
  • K
    Kaz
    Verified Reviewer
    I do not recommend this product
    Rated 1 out of 5 stars
    2 weeks ago
    Buyer beware

    These boots were purchased and after a month of wear, the leather started to look like it was 2 years old and the leather started to discolor. Considering the price, i thought this would be a quality product, very disappointing. We tried to return the boots to the Albany branch, but the Manager said it was out of the return date policy. The manager then offered to send the boots away to be polished butIi had already tried polishing the boots, which didn't make a difference to the leather. I will no longer be shopping at Merchant, as the quality of the footwear has gone down hill.

    SizingRated 0.0 on a scale of minus 2 to 2
    Merchant 1948
    1 week ago

    Hey Kaz,

    We are so sorry to hear that this is your experience! And we absolutely want to make this right for you. Due to this being a manufacturing issue, we can definitely organise a solution for you.

    Please get in touch so we can make this right for you!

    Regards,
    Customer Experience Team