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Customer Reviews
“Lovely in store customer service.”
Extremely helpful, and gave really great advice. Were very patient, friendly and knowledgeable. Gave me all the time I needed to make my decision, and very honest advice.
Brittany
Customer Reviews
“A real standout from other retail stores.”
Today and everytime I have been into Merchant or Overland, the service has been exceptional. A real standout from other retail stores. Certainly brings me back into store.
Chris
Customer Reviews
“Staff are always friendly and helpful.”
Staff are always friendly and helpful, and the shoes are generally high quality. The Onehunga store is great for getting a good bargain.
Nicola
Customer Reviews
“Merchant Shoes are amazing.”
And without fail, whichever store I go into, I always receive the best customer service consistently. Thank you.
Ra
Customer Reviews
“Excellent customer service.”
Excellent customer service and range or quality footwear.
Katherine
Customer Reviews
“Always impressive.”
I always have a great time at your shop. The range of products and the expertise of the staff are always impressive.
Fran
Customer Reviews
“I really enjoyed my shopping time in the store.”
The person who served me was so helpful, engaging and friendly. I really enjoyed my shopping time in the store and left with a big smile on my face :) I'll be back!
Marinda
Customer Reviews
“I can't remember when I last had such excellent help in a store.”
I enjoyed great customer service when buying my Skechers shoes today. Excellent help in finding the right fit, and endless patience, which was very much appreciated. I can't remember when I last had such excellent help in a store. Thank you so much!!
Carol
PEOPLE
For the love of Malibu
Rose, a Merchant 1948 customer in Australia, contacted our Customer Experience team to share with them just how much she loves our Malibu heel – so much, in fact, that she owns it in a number of colours. Red, hot pink, teal, black, yellow and coral – Rose has them all! But there was just one colour she felt was missing from the Malibu colour palette. Orange.
CRAFTSMANSHIP
Salomé
When Salomé first launched her factory, a rarity in the male-dominated world of footwear manufacturing, everyone told her she'd be closed within a year. What happened was something few anticipated.
CRAFTSMANSHIP
The Journey: Winter 2018 Video
Where will The Journey take you? Explore our new season campaign, which weaves a tale of two souls, each on a journey of their own when their paths cross and stars align. Follow along with their story and create a journey of your own.
Our Stores
We began putting shoes on Kiwi feet in 1948. Since then we've been the go-to destination for quality footwear thanks to our diverse range, friendly service and knowledgeable teams. Our Merchant 1948 stores can be found in Melbourne, and we ship nationwide.
