How can we help you?

Shipping & Returns

Do I have to sign for my delivery?

All parcels must be signed for on delivery, please ensure someone will be available at your chosen address. If no one is available to sign for your delivery, a Card-to-call will be left by the delivery company. If you have given a postal service Authority To Leave (ATL) for your deliverable package...

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Live outside of Australia?

Unfortunately, we cannot offer international shipping at this time. All shipping is within Australia only. We apologise for any inconvenience this may cause. Please contact Customer Care if you have any specific queries/requests.
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Can I return an item that I have already worn?

We understand that sometimes things don't work out, so we’ve tried to make resolving things easy. If trying on your purchase at home, make sure you do so inside and on carpet – we’re unable to accept returned orders if the item has been worn or damaged after purchase.  
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How much does shipping cost?

Good news! Shipping is FREE on all orders over $50. For orders under $50, there is an $8 shipping fee. Happy shopping!
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Want to return something purchased in store?

If you’ve changed your mind, we’ll happily give you a full refund or exchange within 14 days of your purchase – simply return your item to any of our stores with proof of purchase. Sale items are a final sale (no refunds) although we do offer an exchange within 14 days of purchase....

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When will my item arrive?

See below for our Delivery estimates: 4-7 working days for urban delivery in Australia. 4-12 working days for rural delivery in Australia. Be aware these numbers are estimates, and if you are ordering more than 2 pairs these estimates may vary and items may be dispatched separately.
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What if my item’s faulty?

Sometimes unforeseen faults happen. We encourage you to bring your item back to store, or contact us. For any manufacturers faults, we'll first repair the product to a high-quality finish at our expense. If a repair is not possible, we'll give you an exchange for a new item, store credit or full ref...

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Want to return something purchased online?

We understand that sometimes things don't work out, so we've tried to make resolving things easy. If trying on your purchase at home, make sure you do so inside and on carpet - we're unable to accept returned orders if the item has been worn or damaged after purchase. Please note if you purchas...

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How do I return an item purchased using Afterpay?

To return an item, you can send it to our Distribution Centre, or take it into one of our stores. Please note, Afterpay orders can only be returned for a refund, not an exchange. Return your items and 

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What are your shipping cut off dates for Christmas?

Based on recommendations for our courier providers, please order before the following dates to ensure your package will arrive before Christmas Day: 20th December for New Zealand 13th December for Australia
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