How can we help you?

Shipping & Returns

How much does shipping cost?

Have you purchased something $50 or over? Then shipping is FREE! For orders under $50, we charge $8 shipping.
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Do I have to sign for my delivery?

All parcels must be signed for on delivery, please ensure someone will be available at your chosen address. If no one is available to sign for your delivery, a Card-to-call will be left by the delivery company. If you have given a postal service Authority To Leave (ATL) for your deliverable package...

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Live outside of New Zealand and Australia?

We ship to most countries, however if your country is not available in the cart, please contact us here. These orders may take 7-14 working days. International orders may incur customs or import duty fees when the order reaches its des...

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Can I return an item that I have already worn?

We understand that sometimes things don't work out, so we’ve tried to make resolving things easy. If trying on your purchase at home, make sure you do so inside and on carpet – we’re unable to accept returned orders if the item has been worn or damaged after purchase.  
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Want to return something purchased in store?

If you’ve changed your mind, we’ll happily give you a full refund or exchange within 14 days of receiving your order – simply return your item to any of our stores with proof of purchase. Sale items are a final sale (no refunds) although we do offer an exchange within 14 days of pu...

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Want to return something purchased online?

If you're not happy with your online purchase, we'll happily give you a full refund or exchange (including sale items) within 14 days of receiving your order. Simply post your order to our Distribution Centre, or take it to one of our stores, along with your invoice or proof of purchase. Return pos...

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What if my item’s faulty?

Sometimes unforeseen faults happen. We encourage you to bring your item back to store, or contact us. For any manufacturers faults, we'll first repair the product to a high-quality finish at our expense. If a repair is not possible, we'll...

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When will my item arrive?

4-7 working days for urban delivery in Australia. 4-12 working days for rural delivery in Australia. Be aware these numbers are estimates, and if you are ordering more than 2 pairs these estimates may vary and items may be dispatched separately. Please note, over busy periods (Easter and Christ...

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