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COVID-19 Update

COVID-19: Can I continue to shop online?  

Yes! Currently, our Australian websites are still open and operating as normal.
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COVID-19: Are your stores still open? 

In line with the recent announcements, all of our Melbourne stores will close until further notified.  Our online store www.merchant1948.com.au is remaining open. Any orders placed will be sent out to you as usual. There may be some shipping delays,...

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COVID-19: I have a click and collect order however the stores are now closed. What happens now?

In line with the recent announcements, all of our Melbourne stores will close until further notified. This means pick-ups from our Melbourne stores will be on hold until we are able to safely re-open.  If you have any queries or concerns about your specific order, please reach out to our...

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COVID-19: How can I return my items?  

Our Distribution Centre is open to process returns during this period so you can continue to send your return items there if you wish. You will be able to return your items once our stores can reopen. Please note, there may also be some delays in receiving your returns. We will work hard to process...

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COVID-19: Can I change the address on my order? I am now working from home. 

 If you would like your address changed for dispatch, please pop our Customer Experience team a message via live chat and this can be updated prior to dispatch.   
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