Hello Again: Store Openings
After a long wait, we are thrilled to announce our stores will open from Thursday 14th May. All Melbourne stores are now open - including Merchant Emporium which has just relocated to Melbourne Central. For specific stores hours and info, search your location with our store locator.
In an effort to keep you safe, a few things have changed since your last visit:
- 1.5m social distance must be kept at all times (that’s about 2 steps!) so bear with us if there is a bit of a wait to get into store
- Sanitisation stations have been set up and are available for use
- We’ve gone cashless but still accept EFTPOS, credit and now paywave
- We've enhanced our cleaning practices and will be cleaning surfaces often throughout the day so that you can browse and try on safely
Returns and exchanges:
From Thursday 14th May all of our stores will be open to process returns and exchanges. All purchases made between 9th March 2020 - 12th May 2020 have an extended returns period until the 31st May 2020. You are also welcome to continue sending returns to our Distribution Centre. Need more info? Visit our help page.
Thank you again for your support during this time. Our teams are so excited to catch up with you in-store.
The Merchant Family.